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Recent Reviews from AutoNation Hyundai 104

I’ve gone to Hyundai for almost 3 years now and it has been just ok. I bought a great warranty package from them but it seems to have ended all of a sudden. When I thought it would last longer than it has. Also, when I take my Hyundai Elantra in they only do ok work. They don’t go above and beyond for the customers. For example I asked if they could vacuum the inside and clean the outside of my car when I brought it in for the 60,000 mile service. They said they couldn’t because they don’t have the right equipment there. How ridiculous is that? A car dealership doesn’t have the necessary equipment to clean the cars. That seems wrong to me. The Larry H Miller dealership down the street has the equipment to clean the cars and they do. Anyways my biggest frustration with this dealership is that I love my car and just want it taken care of properly and they seem to do half ass work. I took my car in back in April 2017 for a whole bunch of things but my Alignment especially. My Alignment is off because my car veers to the left when driving over 45mph. So I notice it on highways especially. They said they fixed it in April 2017 without driving it or anything. They said they fixed it and charged me a lot of money for that. At least $500 dollars. I don’t have the receipt right in front of me right now. So I can’t say the exact amount. But roughly that. Well I take the car back after they were done in April and start driving it. It still was veering. So I don’t think they fixed it. I decided to take it back when my next oil change was due. So I did. I took it in last week: beginning of November 2017. It had been driven only 3,000 miles from April to November 2017. I didn’t drive it a lot. I told the service advisors please change my oil and make sure my car is good for the winter and please have them check my Alignment I think it’s still off. Well an hour passes and they said we can’t look at your Alignment today you have to bring it in another day so that they can drive it and see what’s wrong with it for a longer chunk of time. I said fine I will do that. My point is if they said they fixed it in April I shouldn’t be having this problem still. They haven’t fixed my Alignment and I’m disappointed in the service I get. I really want to take my car elsewhere where I know they are doing what I ask and actually fixing it. Not just half assing it and not caring about their customers vehicles. I’m just very disappointed in the service and I hope they don’t charge me another $500 dollars to check it out and say yeah it’s fixed. Because I know for a fact it’s not fixed. I want to take it in, have them say yes it is not fixed and we will fix it for you without anymore charges. Since I’ve already paid for them to fix it before and they didn’t. I like the oil change package so I will get my oil changed here but I think for big service things I’m taking my car elsewhere. I have tried to keep coming here because I bought my car here. I’ve given them 3 years to prove to me that I should keep coming back and I just don’t want to come back anymore for half ass service. I want great service and when I say please fix my Alignment to actually have my alignment fixed. I’ll write what happens after I take it in next week for my Alignment check.

Shay Klinkovsky Nov 5, 2017

Making the appointment was extremely difficult. I called, got a day and time, but the Csr could not answer any more questions, I. E. How long it would take, what all would be done, etc. She transferred me to a service advisor who did answer those questions. I asked him to confirm my appointment and he COULDN'T FIND IT! he gave me another one. Later that day, I got 3 emails confirming the dark, time. HOWEVER none of them matched what the service advisor told me. The first one matched the ORIGINAL Day, time, i was given by the first person, the next 2 were the same, but a week later and different time - THOSE DAY AND TIMES WERE NEVER MENTIONED TO ME OR BY ME! WTF! I ended up calling back, talking to the service Mgr to find out the correct day and time. She tried to explain the 'errors' with excuses from 1. The Csr is a 3rd party entity so they would not know answers to my questions 2. That 3rd party entity has had a large turnover so the Csr's are new, 2 weeks on the phones she mentioned, so they are still on training! Again WTF? Even if true, they still can't handle A BASICALLY simple call to make an appointment? 3. She then told me she would go upstairs and talk to the Mgr of that department about the issue. So, a 3rd party responsible for appointments is hosted on site? This is NOT the first time that I have had issues with this dealership, service department. When I bought my car, I also bought a package of basic services, of which I have 2 left. So I am basically hamstrung into using them until they are gone or lose my money. There are services that would manage me to use a Hyundai service center, my car is a hybrid so it needs special training, but all else, I will take elsewhere! To expound, other issues that I have had with them : 1. Their refusals to show me plays that they replaced when I specifically asked to see the old ones to verify the needed replacement. 2. When the car was new, if I had tire issues, I. E. Flat, they ALWAYS had to replace the tire die to damage. This happened at least 4 times to my memory. Interestingly, once I went to a 3rd party tire store and had the same issues, flat tires, they were ALWAYS able to repair the tire. To clarify, I drive my car for a living. When the tire pressure warning light goes off, I IMMEDIATELY stop and get towed to the shop. This car does not come with a spare tire, but a can of fix a flat and a air pump. Sad. 3. About 18 months ago, they told me I needed new brakes as the pads were worn out. I took the car to a brake shop and thru confirmed that I had used LESS THAN 1/4TH OF THE BRAKE PAD. Interestingly, this service appointment, they measured the brakes again, they do NOT do this each time, even to I was told that tire tread depth and brakes are a STANDARD inspection point done on ALL services in their shop. This time they found that! Brake pads have only gone down by 1/3 of the original thickness? I guess, according to their own findings, that since 18 months ago, my pads have magically grown in size. I must be doing something I thought was impossible. A miracle! If I continue driving like I have, I wonder, if by their measurements, I week have to replace my pads because they have grown to thick? While I can't prove any wrong doing, their constant ineptitude Re the appointments, misleading information provided leads me to not trust this dealership, service department at all. As the saying goes, caveat emptor. Buyer beware!

Jerry Kruse Oct 16, 2017

I apologize in advance for the wordiness of this review, but I have not felt listened to in the past six months of dealing with a frustrating service experience. Sharing my entire experience in writing therefore feels like a way to finally be heard. I bought a new Hyundai in September 2014 and have since been a regular and faithful customer at the Hyundai service department. My car buying experience was pleasant enough and my service appointments for general maintenance including oil changes and tire rotations have been fine. Unfortunately, I have learned that the Hyundai service department lacks adequate communication among its employees and poor documentation of promises made to its customers, which results in significant frustration for customers paying for more involved maintenance or repairs. In September 2016, I brought my Hyundai in for its quarterly oil change. I also asked if they could look at the bottom passenger side door panel, which had been damaged when it was opened over a large rock. They informed me they could replace the panel, and I gave them the go ahead. I inspected my car upon pickup and found that, although the panel had been replaced, the service technicians had neglected to replace the nuts on the two screws that come from the panel through to the interior of the car door. While my husband was concerned about whether or not the panel would be securely attached without these nuts, I was more concerned about the liability of a passenger possibly injuring their leg against an exposed screw when entering my vehicle. We went back into the service department and shared what we found. The service representative was able to find one of the two nuts but said they didn’t have a second nut and it would have to be ordered. We were told we would receive a phone call when the second nut came in. She handed my husband the nut she had found and he attached it to the screw that was in the more prominent leg space of the car. Fast forward a few months and I never received a phone call regarding the nut. I came to my next regular maintenance appointment in early February 2017 and asked if the nut had come in. A different service representative said there was no record of this on file and they probably sent the part back since I never came in to pick it up. (I didn’t appreciate having the blame placed on me for this, as I never received the promised phone call, but I let it go.) She said she could order a new nut for the car. I confirmed with her a second time as we were leaving that a new nut had been ordered and we would receive a call. Her response? “I’m always good about calling my customers.” In mid-March I realized my air conditioner wasn’t working and decided to schedule an appointment to have that addressed. I had still never received a phone call regarding the nut, so I decided to be proactive and ask about it on the phone while scheduling this service appointment, thinking that way it could be there and ready to be put on when I came in. The new service representative I spoke to said there was no record in my file of a nut ever having been ordered and since he didn’t know what nut I was talking about, I would have to wait until I brought my car in to have it looked at so they would know what to order. I explained to him that I had been told twice it would be ordered and this hadn’t happened so I didn’t want to wait to come back in just for this to happen a third time. He was unsympathetic and unhelpful so I ended up asking to speak to the manager- something I have never done before. I was told the manager wasn’t available and that her voicemail was acting up so I was unable to leave a message. Fortunately, I was passed to another service representative who was helpful and said he would see if he could find the part and get back to me. Dan at the Hyundai service department is the only person who has made me feel listened to and respected as a customer. He called me back and said he found the nut in the parts department and the reason I hadn’t been notified was because my name hadn’t been linked to the part. He said he put a note in my file so they would know to get the part on my car when I came in. On March 31, 2017, I dropped my car off at the Hyundai service department to have the AC checked. True to Dan’s word, he had put a note in the file about the nut, which I clarified with the service person, who was ironically the very first person who had said they would order the nut and call me when it came in back in September. I asked her if I would be charged for the nut or for having it installed on my car since I had already paid for the repair in full and she shook her head. The next morning, I came to pick up my car and lo and behold, on the bill there’s a charge for the nut. Admittedly it was an insignificant charge at less than two dollars, but at this point I was beyond frustrated at the principle of what had taken place over this minuscule part during the past six months. It had taken multiple phone calls and three different service appointments to get this measly nut for my car. I had been treated like I was lying when I said it had already been ordered twice and told there was no record of this. I was not paying for this part, regardless of price. The service person quickly said they would take off this charge, but I asked to speak to the manager regardless. I felt like management needed to know how frustrating this experience had been for me as a customer, especially over something as simple as getting a nut for a job I had paid for in full that had been left incomplete. Ironically, the manager is the woman who had been involved in our repair the first time (when the screws had been left exposed), who had told us the first time she would order the nut and had clearly never documented it anywhere, and who had told us when we dropped off the car this time there would be no charge for the nut. I attempted to express to her that I felt like her service department needed to better communicate with each other and document what they are telling customers so people don’t feel like they’re getting the runaround or having to start over with each new contact. I expressed that Dan was the only employee who had listened to me and helped me toward solving the problem. She responded that if I liked Dan, I should just book appointments exclusively with him. I countered that I should be able to work with any representative in her department and receive reasonable service. She stated that she didn’t know what I wanted, and I expressed I was trying to give her feedback that her department’s lack of communication and documentation was frustrating to me as a paying customer. She sardonically said that I had made my point “crystal clear”. No apology. No acceptance of wrongdoing. No promise to take my feedback into consideration. I’ve been dealing with this for months and she wasn’t willing to listen to my frustration with compassion for a few minutes. My husband and I are young adults, and this Hyundai is the first car we’ve ever bought ourselves. We pride ourselves on being kind and courteous as customers and have never had a problem that has risen to a level where we have asked to speak to a manager. We were kind when they didn’t put the nuts on the car the first time. We were kind when they said they would order them a second time and never did. I was calm as I attempted to be proactive when making a third service appointment and as I clarified prior to the appointment that we would not be charged. I feel like we gave them so many chances and were left let down and disrespected each time. I do not plan on returning to the Hyundai service department for anything other than warranty covered repairs. There are plenty of other car service businesses in our area and I plan to find one that better communicates with customers to leave them feeling respected and heard. As a young consumer, I take great stock in online reviews when I am deciding where to take my business. Because of this, I am cautious in leaving critical feedback about companies, as I know that it can automatically turn away consumers in my generation. Unfortunately, after six months of providing Hyundai numerous attempts to change my experience, which culminated in a conversation with the manager that did nothing to alleviate or even validate my frustration, I feel it is important to share my experience.

Leah Buchholtz Apr 1, 2017

I bought a new Hyundai in September 2014 and have since been a regular and faithful customer at the Hyundai service department. My car buying experience was pleasant enough and my service appointments for general maintenance including oil changes and tire rotations have been fine. Unfortunately, I have learned that the Hyundai service department lacks adequate communication among its employees and poor documentation of promises made to its customers, which results in significant frustration for customers paying for more involved maintenance or repairs. In September 2016, I brought my Hyundai in for its quarterly oil change. I also asked if they could look at the bottom passenger side door panel, which had been damaged when it was opened over a large rock. They informed me they could replace the panel, and I gave them the go ahead. I inspected my car upon pickup and found that, although the panel had been replaced, the service technicians had neglected to replace the nuts on the two screws that come from the panel through to the interior of the car door. While my husband was concerned about whether or not the panel would be securely attached without these nuts, I was more concerned about the liability of a passenger possibly injuring their leg against an exposed screw when entering my vehicle. We went back into the service department and shared what we found. The service representative was able to find one of the two nuts but said they didnt have a second nut and it would have to be ordered. We were told we would receive a phone call when the second nut came in. She handed my husband the nut she had found and he attached it to the screw that was in the more prominent leg space of the car. Fast forward a few months and I never received a phone call regarding the nut. I came to my next regular maintenance appointment in early February 2017 and asked if the nut had come in. A different service representative said there was no record of this on file and they probably sent the part back since I never came in to pick it up. (I didnt appreciate having the blame placed on me for this, as I never received the promised phone call, but I let it go.) She said she could order a new nut for the car. I confirmed with her a second time as we were leaving that a new nut had been ordered and we would receive a call. Her response? Im always good about calling my customers. In mid-March I realized my air conditioner wasnt working and decided to schedule an appointment to have that addressed. I had still never received a phone call regarding the nut, so I decided to be proactive and ask about it on the phone while scheduling this service appointment, thinking that way it could be there and ready to be put on when I came in. The new service representative I spoke to said there was no record in my file of a nut ever having been ordered and since he didnt know what nut I was talking about, I would have to wait until I brought my car in to have it looked at so they would know what to order. I explained to him that I had been told twice it would be ordered and this hadnt happened so I didnt want to wait to come back in just for this to happen a third time. He was unsympathetic and unhelpful so I ended up asking to speak to the manager- something I have never done before. I was told the manager wasnt available and that her voicemail was acting up so I was unable to leave a message. Fortunately, I was passed to another service representative who was helpful and said he would see if he could find the part and get back to me. Dan at the Hyundai service department is the only person who has made me feel listened to and respected as a customer. He called me back and said he found the nut in the parts department and the reason I hadnt been notified was because my name hadnt been linked to the part. He said he put a note in my file so they would know to get the part on my car when I came in. On March 31, 2017, I dropped my car off at the Hyundai service department to have the AC checked. True to Dans word, he had put a note in the file about the nut, which I clarified with the service person, who was ironically the very first person who had said they would order the nut and call me when it came in back in September. I asked her if I would be charged for the nut or for having it installed on my car since I had already paid for the repair in full and she shook her head. The next morning, I came to pick up my car and lo and behold, on the bill theres a charge for the nut. Admittedly it was an insignificant charge at less than two dollars, but at this point I was beyond frustrated at the principle of what had taken place over this minuscule part during the past six months. It had taken multiple phone calls and three different service appointments to get this measly nut for my car. I had been treated like I was lying when I said it had already been ordered twice and told there was no record of this. I was not paying for this part, regardless of price. The service person quickly said they would take off this charge, but I asked to speak to the manager regardless. I felt like management needed to know how frustrating this experience had been for me as a customer, especially over something as simple as getting a nut for a job I had paid for in full that had been left incomplete. Ironically, the manager is the woman who had been involved in our repair the first time (when the screws had been left exposed), who had told us the first time she would order the nut and had clearly never documented it anywhere, and who had told us when we dropped off the car this time there would be no charge for the nut. I attempted to express to her that I felt like her service department needed to better communicate with each other and document what they are telling customers so people dont feel like theyre getting the runaround or having to start over with each new contact. I expressed that Dan was the only employee who had listened to me and helped me toward solving the problem. She responded that if I liked Dan, I should just book appointments exclusively with him. I countered that I should be able to work with any representative in her department and receive reasonable service. She stated that she didnt know what I wanted, and I expressed I was trying to give her feedback that her departments lack of communication and documentation was frustrating to me as a paying customer. She sardonically said that I had made my point crystal clear. No apology. No acceptance of wrongdoing. No promise to take my feedback into consideration. Ive been dealing with this for months and she wasnt willing to listen to my frustration with compassion for a few minutes. I do not plan on returning to the Hyundai service department for anything other than warranty covered repairs. There are plenty of other car service businesses in our area and I plan to find one that better communicates with customers to leave them feeling respected and heard. We gave the Hyundai service department six months worth of chances and were left feeling let down and disrespected each time.

Leah_CB Apr 1, 2017

In September 2016, Hyundai replaced the passenger side door panel of my car after it was opened over a rock. Upon inspection, we found they had neglected to replace the nuts on the two screws that come from the panel through to the interior of the car door. We went back in the representative was able to find one of the two nuts but said they didn't have a second nut and it would have to be ordered. We were told we would receive a phone call when the second nut came in. I came to my next maintenance appointment in early February 2017 and asked if the nut had come in as I had never received a phone call. A different service representative said there was no record of this on file and they probably sent the part back since I never came in to pick it up. (I didn't appreciate having the blame placed on me for this, as I never received the promised phone call, but I let it go.) She said she could order a new nut for the car and we would receive a call. In mid-March I scheduled an appointment as my AC wasn't working. I had still never received a phone call regarding the nut, so I decided to be proactive and ask about it on the phone while scheduling this service appointment. The new service representative I spoke to said there was no record in my file of a nut ever having been ordered and he didn't know what I was talking about. Fortunately, I was passed to another service representative (Dan) who was helpful and said he would see if he could find the part and get back to me. He found the nut in the parts department and the reason I hadn't been notified was because my name hadn't been linked to the part. He said he put a note in my file so they would know to get the part on my car when I came in. On March 31, 2017, I dropped my car off to have the AC checked. True to Dan's word, he had left a note about the nut which I clarified with the service person, who was ironically the very first person who had said they would order the nut and call me when it came in back in September. I asked her if I would be charged for the nut or for having it installed on my car and she shook her head. The next morning, I came to pick up my car and on the bill there's a charge for the nut. As I began to explain what I had been told yesterday, the service person quickly said they would take off this charge, but I asked to speak to the manager regardless. I felt like management needed to know how frustrating this experience had been for me as a customer. Ironically, the manager is the woman who had been involved in our repair the first time and who had told us when we dropped off the car this time there would be no charge for the nut. I attempted to express to her that I felt like her service department needed to better communicate with each other and document what they are telling customers so people don't feel like they're getting the runaround or having to start over with each new contact. I expressed that Dan was the only employee who had listened to me and helped me toward solving the problem. She responded that if I liked Dan, I should just book appointments exclusively with him. I countered that I should be able to work with any representative in her department and receive reasonable service. She stated that she didn't know what I wanted, and I expressed I was trying to give her feedback that her department's lack of communication and documentation was frustrating to me as a paying customer. She sardonically said that I had made my point "crystal clear". No apology. No acceptance of wrongdoing. No promise to take my feedback into consideration. I've been dealing with this for months and she wasn't willing to listen to my frustration with compassion for a few minutes. I do not plan on returning to the Hyundai service department for anything other than warranty covered repairs. There are plenty of other car service businesses in our area and I plan to find one that better communicates with customers to leave them feeling respected and heard.

Leah Apr 1, 2017

I love Hyundai Sonata the car I have I went to go have it serviced on Wednesday and the people there were extremely nice. Since this is my first car I've only had it for 5 or 6 months when I drove up to the place they drove it inside for me because again I didn't want to intrude or make them like mad or anything but they didn't they were all nice and they drove my car into the dealership and then they said an estimated about an hour and a half for the 15000 mile service but I only took an hour but still I was impressed with everything I mean car looked like it should have been inside and now the way I left it clean. The car dealership on 104th and Huron they gave me the best service I've ever had as well also the best service was down in Golden Colorado Planet Hyundai. I got my car down and Golden Colorado Planet Hyundai found the car online that I wanted so my sister and I went out to look at the car it was very comfortable music was very smooth great beats something I wanted for the car when I looked into it. A couple weeks previois before. I called the dealership really got no response about driving the vehicle(online t request to drive hoping for a response back/even called) so I made a day off from one of my jobs asked my father to come down with me we went to go look at the car he test drived it for me checking every little nook and cranny he could with the car making sure it was 100% functional. Also he showed me what I need to look for in a car next time I go looking for one so that I know so I don't have to ask anyone else so that everything is 100% okay. But also when getting a car I didn't want my parents help I wanted to buy the car myself be the adult myself the only thing I wanted help from them was getting advice on car insurance. Also I think was Alex the person who printed out the sheet for me for my 15000 mile service and there was another woman Inside the service inside the dealership that was very kind unfortunately I'm not good with remembering names but everyone there was extremely nice I had no problems. Last in Golden at planet hyundai sales leasing consultant ( Nikolay Kyrylenko ) He provided the greatest service when I was there he was a very nice professional consultant his manager at the top he helped me find the car I was wanting to look at it was nice to my sister to my family and I hope that he gets your promotion one day because he provided excellent service. I plan to keep my car for a very long time that until I want to trade it in to get a truck from Honda because that's where I think I saw the trucks and with their warranties are very good so I decided to get a truck from them unless someone else has a better idea but I trust Honda and Hyundai. My car is a 2013 sonata gls. Still in excellent condition.

Patrick Harding Feb 23, 2017

Did some on-line research on the Hyundai brand and decided to check out AutoNation Hyundai 104. I was greeting in a friendly and professional manner by David Matsushima. He was quite helpful and sincere in helping me find the type of vehicle I was looking for. When I explained that I was not going to make a purchase today, that I was assessing the market and seeing what they had to offer, he did not pressure me; he did not try to “sell” me. In fact, he acknowledged my comment and asked pertinent questions about what I was looking for, what were my preferences, what was my budget, and so on. It was really a low key conversation that put me at ease and gave me a sense that he was going to work hard to meet my requirements. During the process, he introduced me to one of the Sales Managers, Mike. He too was genuine and helpful. Certainly he expressed his and the company’s desire to sell me a car, but it was not a pressure tactic. It was more of a thankful appreciation of my coming in and a bona fide expression of serving my requirements. All that was on a Monday. David did appropriate follow up during the week. In fact, he “found” a few cars that he felt met my needs and offered to get them to the dealership for a test drive. To which, I set an appointment on Friday, the same week. Prior to the appointment I received a professional and courteous phone call from another Sales manager, Zee. In a voicemail, he expressed in thanks for my interest in them, thanking me in advance for taking time to come in, and expressing his desire to meet me in person. I won’t say I was blown away by the communication, but I will say it was a cut above service call, and I certainly felt the team was giving me some attention. It was a good feeling: It wasn’t hounding or pressure filled. It really felt like they wanted to help me find what I was looking for and seemed to appreciate the chance to earn my business. I provide all of these details because I don’t know anyone that likes to shop for and buy a car. I know I don’t: It’s expensive, it’s time consuming, and I hate feeling like these guys are taking advantage of me. The long story short is: It was not like that at all with these folks. I never felt pressure. I did not get the “shyster” feeling from them. I felt like they were friends trying their best to help me find a car. Naturally they want to sell cars: That is their business. But, on that Friday when I drove a car, and when David and Zee did their job by asking what I thought, i.e.: Would I buy that car, I explained that there was one other brand I wanted to explore before making a decision. Instead of trying to convince me or alter my thinking, Zee asked what else I was looking at, and why I was looking at it. When I told him I wanted to compare the Hyundai to a Honda, he listened, acknowledged and asked if he had one, would I look at it. Again, I point out: I’m sure they want to sell Hyundais. Indeed, that’s what I was looking at. When they heard I was looking at an alternate brand, they did not try to persuade me otherwise, they did not question my desire, they did not try to “steer” me to Hyundai. They had discovered a “new” need of mine and simply asked if they could help with that. The point is: They did not want to “sell” me a Hyundai, they seemed more interested in serving my needs, helping me find what I was looking for. From there, we drove a few blocks to another AutoNation store and I fell in love with the Honda Fit that I drove. So, four days into my shopping, with David’s efforts in finding cars for me, I was ready to buy a totally different vehicle. While it was my decision, I also wanted to wife to see the vehicle before I bought it. When I asked David what I needed to do to hold it, he brought Mike over. Mike did not want a deposit, he did not want a signature. He asked if I was truly interested in the car. (Yes, I was.) He said he would hold it on the lot; not let anyone else see it/drive it, until my wife could come look at it later that evening. Very low key, and at the risk of sounding trite, very “down home”. Like doing business on a handshake. We set an appointment to do paperwork on Saturday, the next morning. It all went smoothly, and I got a great deal on a very good car. I gladly recommend this store to anyone in the market for a new or used car: They will work hard on your behalf. That has been my experience.

Phil Frank Feb 11, 2017

You Did Your Job A Eulogy for our Honda Pilot With the joy that a baby girl was on her way, it was time to find a new car. We needed the safest car available for our little princess, And we thought you could do the job. Yes, you did your job ferrying our infant to doctors’ appointments and back. Soon the car seat faced forward, cheerios littered the floor, and cartoons blasted from your screen. But you didn’t fuss. You didn’t complain when you joined the carpool and a gaggle of giggling little girls filled your back seats. Aside from a few oil changes and new tires, you never needed much and you never broke down. You just did your job. You were doing your job as we toodled to ice skating lessons. Not a care in the world as we chatted about carving pumpkins And the fun we’d have taking an Autumn drive to see the leaves. Then out of nowhere, a car coming the other way failed to take the curve. It hurtled towards us and into our lane. We screamed at the terrifying sound of metal crunching metal. Boosh. The airbags inflated. The seatbelts tightened. Your horn blazed to warn others of the danger. In a daze, I crawled out of the passenger side, my only worry that my child was OK. Although her eyes were as big as saucers, not a scratch marred her skin. We were both scared but all right. Yes, you had done your job – we were fine. In shock, we huddled behind you as the ambulance rushed away. Those in the other car did not fare as well. We were thankful that you’d done your job. You protected us, but you were in sad shape. It was with tearful eyes that we received the news. The insurance company declared you a total loss. “But it’s part of our family!” my daughter cried. Alligator tears streaming down her round cheeks. Indeed you were. You endured spilled baby bottles and ballet recitals. You made long treks cross-country to see grandma and grandpa. And when it counted the most, you did your job. We say thanks and goodbye as we head to the Honda dealer. We’ll be looking for your newer model. But we’ll never forget our Honda Pilot that did its job.

Lynne Chandler Garcia Oct 11, 2015

I brought my vehicle in for service for a harsh shift from 2nd to 3rd gear. Dropped it off first thing on a Friday morning (7am) and was told I'd get a call when a diagnosis was made. The entire day goes by and no call, so about 4pm I call them. The service advisor said the tech had the vehicle out on a test drive and that he'd call back in 30 minutes. 45 minutes later I call back to find that my advisor had left for the day (he obviously had no intention of calling back but was just getting me off the phone), but I'd get a call back from someone else in 20 minutes with status on my vehicle. Of course, I received no call back. So about 45 minutes later I've had enough of phone calls and go to the dealership to see what's happening. The service director was there and very apologetic. She said they had gotten behind and were not able to get to my vehicle that day, that she wasn't able to find any notes left by the tech, offered a free oil change, and wanted me to leave the car overnight since they hadn't made any progress (by this time the tech had also left for the night). I wasn't able to leave my vehicle overnight; since I had heard absolutely nothing during the day, I hadn't made alternate transportation plans for the next day and beyond, and it was too late to do so now. So I took my vehicle home with the promise of a free oil change and diagnosis when I was able to return. Which was fine. Next morning I start the car and find that it's idling very roughly (almost to the point of the engine stalling), the check engine light is on, and acceleration is very sluggish. None of these conditions were present when I brought the vehicle in the previous morning - obviously they had done *something* to the vehicle while it was there. So I call back on Monday morning, describe the situation, and make arrangements to bring the vehicle back in Tuesday. They look at the car and tell me that it will be $405 to fix the engine issue (new plugs & wires) and that they can't diagnose the transmission problem until this is done. I asked why I needed to pay anything for them to fix a condition that wasn't present when I originally brought the car in. The advisor said that they hadn't touched the car on Friday, which was a lie since he told me that the car was being test driven when I called on Friday, and which I pointed out to him. He didn't have an answer for that. We went back and forth this way for a few minutes, with the advisor persistently claiming unfortunate coincidences, after which I decided to talk to the service director again. I tried, unsuccessfully, to reach her for an entire day (3 calls, 2 voicemails). At this point I was done. I just wanted my car out of there, repaired or not. A friend told me he could replace the plugs and wires for me in about 30 minutes and that it's not a $405 job. I'll have someone else take a look at the tranny issue. The communication here is non-existent, they blatantly lie, and at no time did I feel like anyone but the service director gave a damn about providing good service or customer satisfaction. But good luck getting a hold of her or getting your calls returned. Unfortunately, they're the only Hyundai dealer in the immediate area (the others are in Golden & Longmont). However, I wouldn't recommend that *anyone* take their vehicle here for service. Trust me, there are other much better options available. I've found several local independent mechanics who do good work and treat customers honestly and with respect. I advise you to find one of them for your vehicle repair . . . you'll be much happier you did.

laguna71 Jun 21, 2008

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